FAQs
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Everything you need to know about your favorite stickers, orders, shipping, and more. We're just a message away!
Orders & Processing
Everything about placing an order
How long does it take to process my order?
Our general order processing time is 2–5 business days after your order is placed. Please allow this time before expecting your tracking information to update.
Can I change or cancel my order?
Please contact us as soon as possible with your order number and requested changes. We'll check whether your order can still be updated.
Changes may not be possible once your order has been processed or shipped.
Where can I find my order number?
Your order number is included in your order confirmation email. Please provide it when contacting our support team.
What if I entered the wrong shipping address?
Contact us immediately with your order number and correct address. We'll check if the shipping details can still be updated before dispatch.
Shipping & Tracking
From checkout to your doorstep
How long does shipping take?
Our estimated delivery time is 7–14 days after your order has been processed and shipped. Actual delivery times may vary depending on your location and shipping carrier.
Please note that order processing takes an additional 2–5 business days before shipment.
When will I receive my tracking number?
Tracking information is generally provided after your order has been processed and shipped. Please allow 2–5 business days for order processing.
Why hasn't my tracking information updated?
Tracking updates may take some time after a package is handed over to the carrier. Please allow additional time for the first scan.
If your tracking information still hasn't updated, contact us with your order number.
How can I track my order?
Use the tracking link in your shipping confirmation email or visit our Track Your Order page.
About Our Stickers
Everything you need to know about our products
What kind of stickers does Stiksun sell?
Stiksun offers fun, colorful die-cut stickers in a variety of designs, styles, and themes. Explore our collection to find stickers that match your personality and interests!
What does die-cut mean?
Die-cut stickers are cut to follow the outer shape of the design instead of a standard square or circle, giving each sticker its own unique silhouette.
Are all stickers the same size?
Sizes and quantities vary by product. Please check each product listing for exact dimensions and pack contents.
Are your stickers waterproof?
Materials and finishes may vary by design. Please check the individual product description for specific waterproof or weather-resistant features.
How do I apply my stickers?
Clean and completely dry the surface before applying. Place your sticker carefully and smooth it from the center toward the edges.
For best results, avoid dusty, oily, or uneven surfaces.
Custom Stickers
Bring your creative ideas to life
Do you accept custom sticker orders?
We welcome custom sticker inquiries! Contact us with your design concept, preferred size, quantity, and special requirements so we can discuss your project.
Can I request a bulk order?
Absolutely! Send us your desired quantity, design details, and requirements through our Contact Us page.
How do I request a custom quote?
Visit our Contact Us page and tell us about your project. Include your artwork, preferred dimensions, and quantity if available.
Returns & Refunds
We're here to help if something isn't right
What if I receive the wrong item?
Please contact us with your order number and a photo of the item received. Our team will review the issue and help with the next steps.
What if my order arrives damaged?
Please take clear photos of the damaged product and packaging, then contact us with your order number so we can review your case.
Where can I find your return and refund policy?
Please review our Return Policy and Refund Policy for applicable terms and instructions.
Payments & Checkout
Shopping with confidence
What payment methods do you accept?
Available payment methods are displayed during checkout. You can review the options before completing your purchase.
Is it safe to shop at Stiksun?
Please review our Privacy Policy for information about how personal information is handled on our website.
Still have questions? Let's chat!
Can't find the answer you're looking for? Our team is happy to help with your order, sticker questions, or custom ideas.
Contact Our Team →