Order Processing Time

Orders are generally processed within 2–5 business days after they are placed.

Processing time refers to the time needed to prepare your order for shipment. It does not include shipping transit time.

Processing may take longer during busy periods or when additional order information is required.

Shipping & Delivery Time

Our estimated shipping delivery time is 7–14 days after your order has been processed and dispatched.

Delivery estimates are not guaranteed. Actual delivery times may vary due to your location, carrier operations, weather conditions, holidays, or other circumstances beyond our control.

Shipping Costs

Available shipping methods and applicable shipping fees are displayed at checkout before you complete your purchase.

Please review your order summary carefully to see any shipping charges that apply to your order.

Order Tracking

Once your order has shipped, tracking information will be provided when available for your shipment.

Carrier tracking updates may take some time to appear after the package has been handed over for delivery.

You can check your shipment status on our Track Your Order page.

Incorrect Shipping Address

Customers are responsible for entering accurate shipping information at checkout.

If you notice an incorrect address, please contact us as soon as possible with your order number and the correct information.

We'll check whether the address can still be updated. Address changes may not be possible once an order has shipped.

Shipping Delays

While we aim to deliver orders within the estimated timeframe, occasional delays may occur.

These can result from carrier delays, peak shopping seasons, weather, customs processing where applicable, or unexpected logistical issues.

If your package appears significantly delayed, please contact us with your order number and tracking information so we can review the situation.

Lost or Missing Packages

If your tracking indicates that a package has been delivered but you cannot locate it, please first check your delivery location and confirm the shipping address on your order.

You may also wish to check with household members or your local delivery carrier.

If your package is still missing, contact our team with your order number and tracking details. We'll review the information and advise on available next steps.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us with:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging, if applicable

Our team will review your request and help determine the appropriate next steps in accordance with applicable policies.